1. Home
  2. Help Center

Wivip Help Center – find answers to all your questions, right here

From opening an account to payments, betting rules, and games – all your guides and support in one place.

Categories

What can we help you with?

Browse the sections below to quickly find answers to your questions.

Account

Complete guides for registration, login, password changes, and profile updates.

Deposit

How to deposit via bKash, Nagad, Rocket & USDT, and how to resolve common issues.

Withdrawal

Withdrawal rules, processing times, and solutions to common issues.

Bonuses & Offers

How to use welcome bonuses, cashback, referral rewards, and other promotions.

Sports Betting

Information on live betting, understanding odds, cashout, and bet cancellation.

Casino & Games

Rules and guidelines for Live Casino, slots, card games, and RNG.

Security

Account security, two-step verification, and how to report suspicious activity.

Technical

App or website not loading, slow connection, and other technical issues.

wivip
Account Guide

How to open and manage your wivip account

Opening an account at wivip is quick and completely free. You can register with just a mobile number in under 2 minutes. That said, many new users make small mistakes during registration that are easy to avoid.

It's important to enter the correct mobile number at registration, as the OTP will be sent to that number. Your password must be at least 8 characters long — including numbers and special characters will make your account more secure. After registering, add your full name and date of birth to your profile, as this will be required for withdrawals later.

If you're having trouble logging in, first make sure you're entering the correct mobile number and password. If you've forgotten your password, click "Forgot password" on the login page – an OTP will be sent to your registered number. You can then set a new password.

  • Use an active mobile number when registering
  • Never share your password with anyone
  • Each person may only open one account
  • Contact support for login issues
Payment Guide

How to deposit and withdraw

Step-by-step guide to depositing and withdrawing via bKash, Nagad, or Rocket.

1
Choose a payment method

Log in to wivip and click the "Deposit" button. Choose your preferred method – bKash, Nagad, Rocket, or USDT.

2
Enter Amount

Enter the amount you wish to deposit. The minimum and maximum limits are shown on screen. Confirm to proceed.

3
Mobile banking payment

Send Money to the number provided by wivip. Copy the transaction ID accurately and submit it.

4
Get Confirmation

Once your payment is verified, funds will be credited to your wivip account immediately – usually within 5–15 minutes.

wivip
Payment Tips

Deposit & withdrawal mistakes to avoid

Most payment issues on wivip come down to a few common mistakes – entering the wrong transaction ID, sending an amount outside the allowed limits, or sending money to the wrong number. Any of these can cause a deposit to get stuck.

Always get the correct payment number from your wivip dashboard before making a deposit. Sending to an outdated number may delay your refund. Copy and paste the transaction ID – typing it manually risks errors.

For withdrawals, make sure to use the mobile banking number linked to your profile. Requests to a different number will not be processed. Complete identity verification (KYC) before making your first withdrawal.

  • Always copy and paste the transaction ID
  • The payment number may change daily — always use the latest one
  • Use your registered number for withdrawals
  • If you run into any issues, contact support with a screenshot
wivip
Betting & Games

A Complete Beginner's Guide to Betting & Casino Games

Wivip has two main sections — Sports Betting and casino games. In Sports Betting, you can place bets on cricket, football, tennis, basketball, and more. The casino section features live dealer games, slots, poker, and much more.

In Sports Betting, odds represent how much you win per BDT 1 wagered. For example, if the odds are 2.5 and you place a ৳100 bet, you'll receive ৳250 if you win. In live betting, odds change quickly during a match, so stay alert.

Each casino game has its own set of rules. Before playing Live Blackjack, Roulette, or Baccarat, check the "Rules" or "How to Play" option inside the game. All games on wivip operate to international standards, with outcomes determined by fully impartial RNG technology.

wivip
Responsible Gaming

Stay Safe – A Guide to Responsible Betting

Wivip believes that betting and gaming should be purely a form of entertainment — never a primary source of income. That's why wivip has dedicated measures in place to promote responsible gaming for every user.

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it cannot be changed before the specified period ends. If you need a break, activate the "Cooling Off" period — this will temporarily suspend your account for a set amount of time.

If you feel that betting is getting out of your control, don't wait — reach out to wivip support right away. Our team is always ready to help. For more information, Responsible Gaming Visit the page.

Keep in Mind

Anyone under 18 is strictly prohibited from creating an account on wivip. Bet within your means, and never chase losses with bigger bets.

General FAQ

Most frequently asked questions

Quick answers to the most common questions from new and existing users.

All you need to open an account at wivip is an active mobile number. Enter your number on the registration page, verify it with the OTP you receive, and set a password. The whole process takes under 2 minutes. In some cases, KYC verification may be required after your first deposit.

Deposits are usually verified and credited to your wivip account within 5 to 15 minutes. Occasionally, verification may take a little longer. If more than 30 minutes have passed, contact support with your transaction ID.

After submitting a withdrawal request at wivip, funds are typically sent to bKash or Nagad within 15 minutes to 1 hour. During peak hours, it may take a bit longer. First-time withdrawals with pending KYC verification may also take additional time.

On the login page, click "Forgot Password". Enter your registered mobile number and you'll receive an OTP. Use it to set a new password. If you run into any issues, reach out to live chat support directly.

Bonuses usually require specific conditions to be met. For a welcome bonus, you may need to enter a promo code at the time of your first deposit. Read the terms on the Promotions page carefully. If you still haven't received your bonus after meeting all conditions, contact support with a screenshot.

Your account may be temporarily locked after multiple failed login attempts or if suspicious activity is detected. In that case, reach out via email at support@wivip.ws or through Live Chat. Your account will be reactivated once your identity has been verified.

Start by clearing your browser's cache and cookies, then reopen the site in Chrome or Samsung Browser. Check that your internet connection is stable. If the problem persists, contact support with your device model and browser version.
Contact Us

Still not resolved? Get in touch with us

The wivip support team is always here for you. Help is available in Bangla.

Live Chat

For the fastest help, use Live Chat. You'll typically get a response within 2–5 minutes.

Active 24/7
Email Support

For complex issues or sending documents, email us. You'll typically receive a reply within 24 hours.

support@wivip.ws
FAQ page

Visit our detailed FAQ page for quick answers to common questions.

View FAQ →
Get started

Join wivip – safe, simple, and enjoyable

No account yet? Register for free and claim a special welcome bonus on your first deposit.

Register now Log In
বাংলা