Wivip Privacy Policy – Your Data Is Safe with Us

Welcome to wivip. We know you may have concerns about where your personal information goes online. That's why wivip's privacy policy is written in plain, easy-to-understand language — so you know exactly what we do and don't do with your data.

This privacy policy applies to all services on the wivip platform — including the website, mobile app, and customer support. By using the wivip platform, you agree to this privacy policy.

What this privacy policy covers:

• What information we collect and why.
• How the data we collect is used.
• How your information is kept safe.
• Your legal rights regarding your personal data.
• Details on the use of cookies and tracking technologies.

Wivip collects information from you in several ways. Some information you provide directly, while other information is collected automatically as you use the platform.

Information You Provide Directly:

• Registration Details: Full name, date of birth, email address, and mobile number.
• Identity Verification (KYC): National ID card, passport, or birth certificate.
• Financial Information: Payment method details (bKash, Nagad, Rocket number).
• Contact Information: Records of conversations with the support team.
• Address: Residential address and district.

Automatically Collected Information:

• Device Information: IP address, browser type, operating system.
• Usage Data: Pages you visited, time spent, and games you played.
• Transaction Information: Deposit and withdrawal history, betting history.
• Location Information: Approximate location (derived from IP address).
• Cookies & Tracking: See the Cookies section below for details.

Wivip uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary. The key purposes are outlined below:

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: To process deposits and handle withdrawal requests.
• Customer Support: To provide fast and accurate resolution to your complaints or queries.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet regulatory requirements and comply with legal obligations.
• Platform Improvement: To analyze user behavior and continuously improve our services.
• Promotional Communications: To send you bonus and promotional offers with your permission.
• Responsible Gaming: To detect unusual gaming behavior and offer support when needed.

Wivip never sells your personal information. However, data may be shared with trusted parties in certain specific circumstances:

• Payment Processors: To process transactions with payment gateway providers such as bKash, Nagad, and Rocket.
• KYC Verification Provider: With authorized third parties for identity verification.
• Technology Service Providers: With providers of server hosting, cloud storage, and security software.
• Legal Authorities: With law enforcement agencies when required by court order or government investigation.
• Anti-Fraud System: With specialized security firms for fraud prevention.

For international data transfers, wivip ensures that all data is handled in accordance with applicable international data protection standards.

Wivip uses cookies on its website and app. Cookies are small text files stored in your browser that help improve the platform's performance and functionality.

You can disable non-essential cookies through your browser settings. Please note that turning off certain cookies may affect the functionality of some features on the platform.

Wivip uses industry-leading technology to protect your data. Our security infrastructure is regularly updated and audited.

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Data Encryption: Sensitive data in storage is kept in encrypted form.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• 24/7 Monitoring: Systems are in place to instantly detect any suspicious activity.

Wivip retains your data only for as long as necessary. Different types of data are subject to separate retention policies:

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Records: For legal purposes, data may be retained for up to 7 years.
• KYC Documents: 5 years after account closure.
• Customer Support Communications: 3 years.
• Log & Browsing Data: Up to 12 months.
• Marketing Preferences: Until you choose to change it.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

Wivip believes every user should have full control over their own data. To that end, we guarantee the following rights:

Wivip strictly prohibits anyone under 18 from using the platform. Date of birth verification is mandatory at registration, and age is confirmed through the KYC process.

If there is evidence that a minor has created an account, wivip will immediately close that account and delete all associated data.

A note for parents: If you believe your child is using wivip, please contact support@wivip.ws immediately.

Wivip may update this Privacy Policy as needed. In the event of any changes:

• A notification will be sent to your registered email address or via the platform prior to any significant changes.
• The "Last Updated" date at the top of the page will be revised.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• For significant changes, your consent may be requested again.

To view a previous version of the policy, contact support@wivip.ws.

For any questions or requests regarding our Privacy Policy, please don't hesitate to get in touch:

• Email: support@wivip.ws
• Help Center: wivip Help Center Visit us.
• Live Chat: Log in to the platform and chat with support directly.

We typically respond within 24–48 hours. For urgent matters, include "URGENT" in the email subject line.